Dijit Support FAQ
Beacon
I'm having trouble connecting my iOS device to Beacon!
Here are the steps to follow to make sure you're pairing Beacon correctly.
1. Make sure you have fresh batteries installed correctly in the Beacon.
2. Turn on Bluetooth on your iOS device. To do this, go to Settings > General > Bluetooth, and then select ON.
3. Press and hold the top of the Beacon until you see the blue LED indicator light flashing rapidly. Once you see that, release the button.
4. While the blue LED light is flashing rapidly, go to your iOS device and select Beacon under Bluetooth devices.
If you've tried these steps and Beacon still isn't paired, please contact our Tech Support Team for further assistance, or just give us a call at 877-392-3191.
1. Make sure you have fresh batteries installed correctly in the Beacon.
2. Turn on Bluetooth on your iOS device. To do this, go to Settings > General > Bluetooth, and then select ON.
3. Press and hold the top of the Beacon until you see the blue LED indicator light flashing rapidly. Once you see that, release the button.
4. While the blue LED light is flashing rapidly, go to your iOS device and select Beacon under Bluetooth devices.
If you've tried these steps and Beacon still isn't paired, please contact our Tech Support Team for further assistance, or just give us a call at 877-392-3191.
I'm having trouble pairing or connecting my Android device to Beacon!
Here are the steps to follow to make sure you're pairing Beacon correctly.
1. Make sure you have fresh batteries installed correctly in Beacon.
2. Turn on Bluetooth on your Android device. To do this, go to Settings> Wireless & networks> Bluetooth settings.
3. Press and hold the top of Beacon until you see the blue LED indicator light flashing rapidly. Once you see that, select "Scan for devices" on your Android device (still in the Wireless & networks settings).
4. While the blue LED light is flashing rapidly, select Beacon under Bluetooth devices on your Android device.
If you've tried these steps and Beacon still isn't paired, please contact our Tech Support Team for further assistance, or just give us a call at 877-392-3191.
1. Make sure you have fresh batteries installed correctly in Beacon.
2. Turn on Bluetooth on your Android device. To do this, go to Settings> Wireless & networks> Bluetooth settings.
3. Press and hold the top of Beacon until you see the blue LED indicator light flashing rapidly. Once you see that, select "Scan for devices" on your Android device (still in the Wireless & networks settings).
4. While the blue LED light is flashing rapidly, select Beacon under Bluetooth devices on your Android device.
If you've tried these steps and Beacon still isn't paired, please contact our Tech Support Team for further assistance, or just give us a call at 877-392-3191.
Which devices can I use with Beacon?
The iOS Beacon can be used with any Apple Touchscreen Device with Bluetooth support, as long as it's running iOS 4.0 or later. This includes:
iPad
iPad 2
iPhone 4
iPhone 3G & 3GS
iPod touch 2nd, 3rd, 4th generation
The Android Beacon can be used with any Android phones or tablets running OS 2.3.3 or greater.
Will my Android Beacon work with the iOS Dijit app?
No, Beacon is platform-specific. You will only be able to use the Android app with your Android Beacon. To use an iOS device with Beacon, you will need the iOS Beacon.
Can I use rechargeable batteries?
Yes, any AA battery will work to power the Beacon, including rechargeable batteries.
Will Beacon work with devices that use an RF remote?
Beacon uses an infra red (IR) signal to communicate with components. Unfortunately, it cannot be used to control components that use a radio frequency (RF) remote.
Beacon is a learning remote, which means that if your component is not in Dijit's list of devices, you can use Beacon's learning function to add any IR remote to your listing.
Beacon is a unidirectional device, like most other IR remotes. It will need to be pointed in the general direction of the component you want to control.
What's Beacon's range? How far can it be from my entertainment center?
Beacon's range is about 30 feet, line of sight. This means that there needs to be a clear line of sight between the Beacon and the component you want to control.
Can Beacon control a device in a different room?
Beacon is an infra red (IR) remote, which means that it must have a clear line of sight to the component it is controlling. This means that it cannot be used to control a component in a different room.
If you'd like, you can move the Beacon unit into another room, then use Dijit's "Rooms" feature to set up Beacon to work with the components in that room.
If you'd like, you can move the Beacon unit into another room, then use Dijit's "Rooms" feature to set up Beacon to work with the components in that room.
Can I use Beacon with an AC adapter?
Beacon gets its power from four AA batteries. There is no AC adapter available at this time.
How far can I be from Beacon? Can I still control it from another room?
Maximum range for bluetooth is 30 feet, but that range can be affected by many factors, including your home's wiring, insulation, plumbing, WiFi, even other Bluetooth signals. You should have no problem controlling Beacon from the same room, but from the next room over, range may become an issue.
Will Beacon be available in any other colors?
No additional color options are planned at this time.
Does Beacon have an on/off switch? How do I turn it off?
Beacon does not have an on/off switch. To turn Beacon completely off, you will have to remove the batteries. To conserve battery power, Beacon will switch to a low-power sleep mode 60 minutes after it disconnects from your device.
How can I tell if my Beacon batteries have died?
There is a battery meter in the Dijit app. If you are connected to a Beacon, go to Settings in the Dijit app and you will see a battery meter.
Dijit App
I can't find my cable/satellite provider.
First, check that your postal code has been correctly entered. If it hasn't, you can correct it on the Guide Setup screen. If it has been correctly entered, please email Dijit support with your zip code and provider. We have made every effort to support all providers in the US and Canada. Providers outside the US and Canada are not currently supported.
I'm trying to add a device but my TV/Blu-ray/Receiver/etc. brand is missing.
If you scroll to the bottom of the list, you will see a button for "I don't see my brand here." Tap that button, add your device, and you can then add controls through the Edit function and Learning.
Some of the buttons for my device are greyed out.
These buttons can be programmed using the Learn function.
My Roku box is already showing and I haven't added it.
If your mobile device is using Wi-Fi, Dijit automatically detects the presence of a Roku box and you don't have to add it manually. All controls will be available. If you don't want to have Dijit find your Roku, you can go to Settings in Dijit and turn off Find Devices Automatically.
I added the wrong device and would like to remove it.
Tap the "+" button in the upper right of the Devices screen. Choose "Edit Devices." Tap on the "x" in the upper left hand corner of the device you wish to remove.
I have too many controls for one screen.
You can add screens for more controls, or move controls to an additional screen. In the Edit Layout screen, you can move controls to additional screens.
What is the maximum number of devices I can add?
There is no maximum. However, if you have more than five devices, additional devices will appear on the next screen. Dijit uses standard iPhone/iPad page dot notation to show that there is more than one page.
I added my TV/Blu-ray/Receiver/etc. based on one of the Remote codes, but not all the buttons work.
Some devices from the same manufacturer use codes that are similar. As a result, the Power button may work for a code but the rest of the buttons don't. A different code will probably work. When you test out the code, check that all the buttons you would like to use work properly. To change the code, tap "Edit," then tap "Advanced Options." Choose "Change Remote" and you will be returned to the remote selection page.
Not everything is turning on/off properly when I use an Activity.
You can customize your activities in Advanced Settings on the Activity Summary screen. Also, check that your Beacon is properly aligned by checking the icon on the bottom.
I want my TV Activity to always tune my TV to my favorite channel when it starts up.
In Activity setup, turn on Advanced Settings from the summary screen, and pick the channel numbers from the Add Action screen. You will have to add each channel number individually. Don't forget to add an 'Enter' command if your TV or set-top box requires it to initiate the channel change. You can also set other start up actions such as muting.
I need two Activities for the same function. I watch movies on DVD and with a Roku box.
You can create a new activity with the Custom Activity Creator on the Add Activity screen. It would be best to name the activities so that you know which one you want, i.e., "Watch DVD" and "Watch Roku" rather than "Watch Movie."
When I swipe the pad for my device, nothing happens.
The swipe must begin on the side of the pad you are swiping from. It will not work if you start your swipe from outside the pad area, such as the background area around the pad.
What are the benefits of logging in to Facebook or Dijit while using the app?
A Facebook or Dijit account allows you to save your profile. If your mobile device has a problem, you can retrieve your profile and all your information will be restored. You can also share Dijit settings with another device. Also, logging in allows you to easily track the viewing preferences of other Dijit users.
I prefer to use Facebook or Twitter for posting my comments and preferences.
Not a problem. These work identically to using the Dijit account.
I want to share my settings with someone else's device, or between my iPhone and iPad.
On the first device, log in to your Dijit or Facebook account in the Dijit app with your devices and activities set up, and your profile will be saved. You will then need to log in to the same account from the Dijit app running on the second device. When you log in, you will be offered the opportunity to "Restore Online Configuration". Choose this option to load the same configuration as your other device. If you want to keep them in sync, you will have to repeat this operation after you make changes.
The program guide is loading very slowly.
Program guide data is delivered to your phone from Dijit servers. If it is loading slowly, please check to make sure wi-fi is turned on in the Settings of your mobile device. This should result in proper delivery of the program guide.
Can I use the Dijit app without Beacon?
If you don't own Beacon, you can still browse Dijit's TV Program Guide and Netflix Guide, and you can use Dijit's social media connectivity to "like" and comment on shows. Without Beacon, though, you will not be able to control most of your AV devices.
Here's why: Beacon translates Bluetooth signals from the Dijit app and your mobile device to the infrared commands your components need. Without Beacon, most of Dijit's control functions will not work. (NOTE: Devices controllable by IP - such as Roku - will work, but other devices will not.)
Here's why: Beacon translates Bluetooth signals from the Dijit app and your mobile device to the infrared commands your components need. Without Beacon, most of Dijit's control functions will not work. (NOTE: Devices controllable by IP - such as Roku - will work, but other devices will not.)